NEWS

[Ep.1] We Heard You

2021-09-06

2021-09-06

Dear BATTLEGROUNDS MOBILE INDIA fans,


First of all, thanks to all the fans who loved and supported BATTLEGROUNDS MOBILE INDIA, we could successfully release AOS, followed by iOS version.

We are greatly honored and grateful to be able to present you with joy and the fun.

 

As much as you love BATTLEGROUNDS MOBILE INDIA, we are reviewing every previous opinions you are giving through community channels.

Today, we would like to select and answer some of the opinions that were given by a lot of fans.

 

We will continue to inform and answer you about the major opinions on a regular basis,

And we will do our very best to hear every single voices of yours, and communicate with our fans.


Q. I’m coming across cheaters frequently.

A. In BATTLEGROUNDS MOBILE INDIA, a 24-hour security system is applied to detect and ban cheaters. If an account is detected to be using an illegal program, the account gets automatically banned in real-time.

You might have come across a notification that informs a real-time sanction to the cheater.

And we are informing you through anti-cheat notice weekly on the website, about the number of accounts sanctioned.

 

In addition to the system, we regularly search and investigate the promotion/use of illegal programs on websites including Youtube, and manually sanctioning them.

Any channels that are advertising/promoting the use of illegal programs, we are working hard to block them.

If you come across such channels that are advertising/promoting, please contact us via Customer Service; we will definitely review and take action.

 

*Tap on the arrow at the bottom right corner of the lobby > SETTINGS > Basic > Tap Customer Service at the bottom right corner > Attach the link of the video or channel, and submit

 

With more efforts and actions including the ones mentioned above, we will continue to implement strong measures against illegal programs so as to provide you with a pleasant gaming environment.

Furthermore, we will try our best to come up with better ways in order to eradicate the use of illegal programs in BATTLEGROUNDS MOBILE INDIA.


Q. I’d like to play BATTLEGROUNDS MOBILE INDIA in emulator version.

A. Unfortunately, in emulator version, it is expected to happen easier the illegal actions such as falsification, etc. compared to the mobile environment.

So there is currently no plan in terms of supporting emulator version.

If there is any change upon support of emulator version, we will further inform you through another notice.

 

Q. Please add Bonus Challenge in BATTLEGROUNDS MOBILE INDIA!

A. We are aware of the fact that so many fans are awaiting for the Bonus Challenge also in BATTLEGROUNDS MOBILE INDIA.

We are currently reviewing about this internally, and we will further inform you if it is confirmed.

 

Q. There are too many bugs in the game.

A. For bugs that are identified/fixed, we are continuously informing you through notice in the official website.

We do know it’s cumbersome, but if you experience any bugs in the game, please contact Customer Service and leave the details of the bug such as account information, screenshots, video clips, reproduction steps, device information. We will promptly try to fix the bug as fast as possible.

 

*Tap on the arrow at the bottom right corner of the lobby > SETTINGS > Basic > Tap Customer Service at the bottom right corner > Submit with information of the bug

 

Q. Please add Prime Subscription.

A. We are currently reviewing about this internally, and we will further inform you if it is confirmed.

 

Q. How much is the Royale Pass?

A. There are 2 types of Royale Pass every season : 360 UC / 960 UC

Also, please note that discount coupons are sometimes provided through events.

 

Q. I’d like to use a voice pack in Hindi!

A. We also are currently reviewing about this internally, and we will further inform you if it is confirmed.


Q. There is too much delay in getting an answer from Customer Service.

A. Apologies, for experiencing a delay in response. It takes time to review every single query and acknowledge them back.

We are working hard to improve our response system and support the queries faster. 


Q. I want BP Shop opened!

A. We are reviewing the release of BP Shop as well, and we will further inform you if it is confirmed.

 

Q. I want weapon-skins in Crates!

A. Please note that weapon-skins are now included in the crates or roulettes.

 

Q. BATTLEGROUNDS MOBILE INDIA needs to be more optimized.

A. We will continue to improve the optimization of our game, and do our best to provide you with more comfortable gaming environment.


Q. I want a Room Card: 30-day

A. As of now, there is no plan of adding a 30-day Room card. We will keep you posted if there is any change in the plan.

As always, we love to hear any suggestions which can help to make BATTLEGROUNDS MOBILE INDIA better.


In addition, we will be looking out for various ways to communicate more with fans.


Thank you,

KRAFTON


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